How do I remove a toll-free number?
Our Client Services team will always be happy to help you to remove (or add) a toll-free number. You can email us at customercare@answerforce.com or call us on (800) 461 8520. The post How do I...
View ArticleHow do I make a one-time payment?
A one-time payment can be done regardless of whether you have a recurring payment mode set up or not. Log in to your account online and select Billing option on the left pane. Click Pay Now in the...
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How can I change my plan?
If you wish to exceed your plan minutes, you can change the plan by accessing your account online and selecting Billing option on the left pane. Under the Monthly Charges section, you can choose the...
View ArticleHow can I check my usage?
You can monitor your plan usage in real time by accessing your account online by clicking the login button on the top right corner of the AnswerForce website. Once logged in, Select the Reports option...
View ArticleCan I have dedicated associates for my account?
Sure! We do have the option of having one or more dedicated call handlers to handle calls exclusively for your account. For further information and pricing, contact us at...
View ArticleCan you take orders for me?
We are happy to help! Just give us the website URL where the orders will be placed and we will input the information for your customers. We can generally ask about five questions to facilitate the...
View ArticleCan you Make outbound calls for me?
Our Virtual Receptionists can make outbound calls on behalf of your business. There are two ways to trigger outbound calls from us to your customers. In each case, the outbound calls use the same...
View ArticleWhat is agent view?
The Agent View option in the Online Client Portal allows you to see exactly what our Customer Experience Associates see while they’re taking our calls. We give you the option of reviewing this so we...
View ArticleHow can I see my messages?
Log into your account online by clicking on the login button on the top right corner of the AnswerForce website. Choose the Messages option from the left pane. Your messages will be displayed as a...
View ArticleHow to create an on-call calendar?
If you want to change the person to whom we transfer your calls depending on the day, an online calendar can help. You simply fill out the calendar for each month, and our Associates will consult it...
View ArticleHow do I change my company greeting?
You can change your company greeting, or answer-phrase at any time. Login to your account online and go to the Manage option on the left pane. Select the Call Script option and you’ll see your...
View ArticleHow can I change my plan?
You can change your plan through your account online. But if you expect to consistently exceed your current plan minutes, a plan upgrade is probably a good idea. If you would like to change your...
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How can I edit my script?
You can make basic edits to your script through your account online. If you need to make sizeable changes, please contact our Client Services department for assistance. We’re always happy to advise...
View ArticleCan I forward messages to my team?
You can forward any number of messages to any email address. First, log in to your account online by clicking Login at the top right of the AnswerForce website. Choose Messages option from the left...
View ArticleWhat if my company’s name or address changes?
You can update your new company name or address in the business details section of your manage tab when accessing your account online. This will change the address our Associates see when they answer...
View ArticleCan I get a list of my incoming calls?
If you want to download a list of your calls for any given period of time, you need to login to your account and choose Messages options on the left pane. From the list of messages click on the box...
View ArticleWhat is the contacts tab?
The Contacts tab, in the left pane of your online account, shows a list of all the people who have called your business. If you’d like to add further information to your customer records, select the...
View ArticleHow can I upload my contacts?
The contacts tab in Client Portal contains information about your callers such as name, phone number and email address. When your customers are included in your contacts, their information will be...
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Setmore + AnswerForce integration
AnswerForce Associates use Setmore to book appointments for you. All AnswerForce customers automatically enjoy the premium benefits of Setmore at no extra charge. You just need to sign up. Log in to...
View ArticleGoogle Analytics + AnswerForce integration
We can integrate your AnswerForce account with Google Analytics, thereby pushing your call data to your Google Analytics account. You can use this data to get insights on what channels drive your...
View ArticleIVR + AnswerForce integration
IVR makes it easy to set-up a self service portal or to get preliminary information about a call before routing it. The AnswerForce Client Services team can work with you to understand and implement...
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Autotask + AnswerForce integration
Step 1 Select ‘Autotask’ from the integration options. Step 2 On Selecting Autotask, you will see this screen. Click on the ‘Integrate’ button on the left. Step 3 This is a Trigger Selection Step....
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Hubspot + AnswerForce integration
What does this integration do? When you add or create a new contact in your AnswerForce app, it will be automatically exported to your HubSpot account. This integration is a one-way sync. Installing...
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Zapier + AnswerForce integration
Step 1 In your Zapier account, click on ‘Make a Zap’. Then, choose AnswerForce. Step 2 Select ‘New Message’ as a module. Click ‘Continue’. Step 3 Select your existing account from the dropdown. If you...
View ArticleRespOrg
Short for Responsible Organisation. RespOrg is the company that is responsible for hosting the toll-free number. The post RespOrg appeared first on Support.
View ArticlePorting
The process of transferring the RespOrg status from one phone provider to another. In this case, to the phone provider used by AnswerForce. The post Porting appeared first on Support.
View ArticleOnline client portal
The web portal that you can log into from the AnswerForce homepage. On Client Portal, you can view your account details, make changes to your script, pay your bills and more. The post Online...
View ArticleLead capture
Leads are the prospective customers for your business. A lead capture is done when our associates collect the information you want to be collected about these leads and send them to you via text...
View ArticleDistributed Work Model
AnswerForce employees are distributed across the country and work together from several locations through the use of Internet-connected tools and software. This allows them to be more flexible,...
View ArticleDedicated call handlers
Dedicated Call Handlers are call handlers who are dedicated to providing customer service for a particular client. If you would like to have dedicated call handlers to attend calls for your...
View ArticleSetmore
Setmore is the appointment-setting software that is integrated with AnswerForce. All AnswerForce customers get the premium benefits of Setmore. Customer Experience Associates use Setmore to book...
View ArticleClient services
The Client Services team handles all client-related services such as onboarding, billing, account updates, and general customer service issues. You can reach AnswerForce Client Services by dialing...
View ArticleOutbound response
When a customer fills out a form on your site giving their contact information, our live receptionist may call them back for following up. This call in response to a customer action is called Outbound...
View ArticleClient Experience Associate (CEA)
Client Experience Associate (CEA), also sometimes referred to as associates, live receptionists, or virtual receptionists, are the AnswerForce personnel who attend your customer’s calls. They are...
View ArticleIVR
Interactive Voice Response. An answering system where a robotic voice guides the callers through a series of decisions by asking them to press the number assigned for each decision. IVR can be...
View ArticleWeb Chat
A chat window on your site through which your visitors can ask queries and you or our live receptionists can assist them. The post Web Chat appeared first on Support.
View ArticleVOIP
Voice Over Internet Protocol. A technology that allows you to make calls via the internet. The post VOIP appeared first on Support.
View ArticleAnswer phrase
The phrase that call handlers are required to use to greet your callers. For example, Thank you for calling Cupcakes Galore. How may I help you? The post Answer phrase appeared first on Support.
View ArticleCall script
The Call Script is what the live receptionist follows to guide callers through scenarios and to record responses. Different responses lead to different outcomes. This is called the decision tree. When...
View ArticleCustomer Relationship Management (CRM)
A software tool that keeps track of customer interactions such as contact details, transactions, feedback etc. The post Customer Relationship Management (CRM) appeared first on Support.
View ArticleWarm transfer
Warm transfer is when the call handler transfers the call to you but does not disconnect until you know who’s calling and agree to take the call. In case you don’t answer, the call handler takes a...
View ArticleCold transfer
Cold transfer is when the call handler transfers the call to you and disconnects the moment you pick up without a formal introduction. The post Cold transfer appeared first on Support.
View ArticleOrder taking
AnswerForce Customer Experience Associates can help you drive your macro conversions by assisting your callers in placing orders for your products or services. The post Order taking appeared...
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Mailchimp + AnswerForce integration
Enable targeted email campaigns for your business through the AnswerForce integration with Mailchimp. A friendly virtual receptionist will record the caller’s email address and automatically export...
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Pipedrive + AnswerForce integration
Book more deals and capture more leads through the AnswerForce integration with Pipedrive. 24/7, 365 days a year, an AnswerForce receptionist will be available to answer customer inquires and bookings....
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Slack + AnswerForce integration
Collaborate with your team more efficiently through the AnswerForce and Slack integration. Once you integrate your Slack account, your AnswerForce receptionist will forward important customer...
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Zoho CRM + AnswerForce integration
Respond to leads faster with the AnswerForce and Zoho CRM integration. Automate call and chat data, handled by a friendly receptionist, directly into your CRM system. How does AnswerForce integrate...
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Constant Contact + AnswerForce integration
Streamline your email marketing process with the AnswerForce and Constant Contact integration. As AnswerForce receptionists answer your inbound calls, they take note of important case details, such as...
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Zendesk + AnswerForce integration
Run a smooth help desk through the AnswerForce and Zendesk integration. Automatically export call and live chat messages into a centralized helpdesk. This way, your employees can better prioritize and...
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Housecall Pro + AnswerForce Integration
What does this integration do? For every call or message taken by AnswerForce, we can then create a customer or job on your Housecall Pro account. Installing the integration Step 1 From the...
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